AQSC has introduced SafeCruise, our enhanced set of health and safety protocols. SafeCruise is our commitment to our guests’ safety and security throughout the entire cruise experience, and features pre-boarding, boarding and onboard processes to enhance health and safety.
A LETTER FROM OUR FOUNDER AND CEO
To my American Queen Steamboat family –
The COVID-19 pandemic has thrown the world for a loop, and I recognize the impact that it has had on your plans for travel. River cruising along with many other experiences that we’ve come to know and love are changing – and that can be stressful. Rest assured that we are being proactive and planning for the future.
While there are many unknowns with COVID-19, it is possible for us to help protect our employees and customers, and thus enable a safe return to business by following certain safety measures and guidelines. To make sure we’re on the right track, we are working with Ochsner Health to address concerns regarding COVID-19 by using Ochsner’s Safe to Return Employer Solutions.
Ochsner Health is Louisiana’s largest non-profit, academic, healthcare system. In order to keep guests, crew and the communities it visits safe in the face of COVID-19, Ochsner has agreed to take on crew-testing and passenger-screening for the Mississippi River itineraries, in addition to providing AQSC medical consultation services and telehealth capabilities to guests on any of our vessels. We will also employ a panel of other medical providers in different regions.
We’ve also implemented multiple processes to identify and combat the risk of COVID-19 on our boats. These include new steps in pre-cruise screening, crew screening and boarding processes. Both onboard and ground operations will feature enhanced cleaning procedures.
Hospitality is who we are, and we’ll take care of you when you vacation with us. I can’t stress enough the efforts that each of our leadership teams are putting forth at this time. And I can say with sincerity that each American Queen Steamboat Company team member is committed to keeping you informed and protected.
Sending well wishes,
John W. Waggoner
Founder and CEO
EMBARKATION & DISEMBARKATION
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FRESH-AIR VENTILATION SYSTEMS
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CREWMEMBER STANDARDS & PRACTICES
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