American Queen Voyages has introduced SafeCruise, our enhanced set of health and safety protocols. SafeCruise is our commitment to our guests’ safety and security throughout the entire cruise experience, and features pre-boarding, boarding and onboard processes to enhance health and safety. SafeCruise policies are subject to municipality and state rules based on current regional health conditions and may be modified without advance notice to adhere to local guidelines.
EMBARKATION & DISEMBARKATION
• Prior to guest arrival, staterooms and suites will be thoroughly cleaned and disinfected with hospital-grade EPA-approved solutions.
• Guest corridors will be cleaned and disinfected with electrostatic fogging twice-daily.
• Multi-purpose disinfecting wipes will be made available for all guests to carry and will be placed in all guest accommodations.
• Guest staterooms will be cleaned and disinfected with electrostatic fogging twice-daily.
FRESH-AIR VENTILATION SYSTEMS
MASKS & FACE COVERINGS
CREWMEMBER STANDARDS & PRACTICES
• Crew will undergo weekly temperature checks and regular health monitoring.
• Crew will follow proper hand washing techniques.
• Crew are trained on all health and safety preventive measures.
FOOD & BEVERAGE
• Hand washing stations are available outside each dining area.
• Crew will sanitize all frequently touched surfaces in restaurant areas hourly.
• Crew will sanitize all back-of-house areas such as pantries and office areas.
• Sanitizing Logs will be accurately maintained, and records kept on file.
• All tables, chairs and counter tops will be sanitized on the hour — or when vacated by the guest,
whichever comes first.
• All table items will be removed each time a table is vacated. All crockery, glassware and cutlery will be washed even if unused.
• Menus will now be single-use paper printed and be discarded after each use.
• A licensed medical officer will be on board and available throughout the voyage.
• We have PCR Testing capabilities on board for ongoing monitoring of guests and crew.
• We have formed partnerships with professional medical facilities in every port we visit so that you will be cared for wherever and whenever it is needed.
FREQUENTLY ASKED QUESTIONS
American Queen Steamboat Company and Victory Cruise Lines Announce Vaccination Requirement for all Guests and Crew Members
The health and safety of our guests, crew members and partners is our priority. While we are confident in the measures we have taken for itineraries operating from April through June, the implementation of the COVID-19 vaccine mandate will further ensure the wellbeing of the individuals who overnight on our vessels. Additionally, protecting the communities we visit on each itinerary is also a priority as the vaccine requirement will help provide an additional safety measure that we are mandating to safeguard these communities.
Yes. If the vaccine that guests and/or crew members are administered requires two doses, they will need to have received both doses before embarking.
While boarding, all guests will be required to present verified documentation of vaccination. Crew members will also be required to present vaccination documentation, either at the time of hiring or boarding a vessel.
The mandatory vaccination requirement will begin on all itineraries starting July 1, 2021 and onward.
The majority of our guests represent the 65+ population, who are eligible now or will soon be eligible to receive the vaccination. If a guest is not able to receive both doses of the COVID-19 vaccine prior to their scheduled trip, we will rebook them for a future sailing at no charge.
Yes. Protocols will remain in place until the Centers for Disease Control and Prevention (CDC) recommends otherwise. These protocols include, but are not limited to:
No. The current requirement applies only to those remaining overnight on the vessel. Although those that may be boarding the vessels and not staying overnight will undergo our mandated health and safety protocols. In addition, all drivers for shoreside excursions will also be vaccinated.
Per the CDC recommendations, Phase 1c vaccination rollout includes maritime transportation workers. We have no reason to believe that they will not have access to both doses of the vaccine by that time.
The health and safety of our guests, crew members and partners is our top priority. While we are confident in the measures we have taken for itineraries operating from April through June, the implementation of the COVID-19 vaccine mandate will further ensure the wellbeing of the individuals who overnight on our vessels.
To date, we have received strong interest for our April through June itineraries from guests who are confident in our current measures. Additionally, a good number of these guests will have had access to the vaccine prior. This, combined with our belief that crew will be vaccinated per the CDC recommendation Phase 1c vaccination rollout includes maritime transportation workers, further ensures our confidence to cruise safely.
We are working with the CDC, FDA and Coast Guard to ensure ongoing communication and compliance in order to safely resume operations.
Guests who have booked a cruise for a sailing departing from July 1 forward who have no intention of receiving the vaccine will be fully refunded.